Adtive Advertising (SA0105355-X) is committed to providing you with the highest levels of customer service. This includes protecting your privacy.
Set out below is information that Adtive Advertising is required to communicate to our customers. We recommend that you keep this information for future reference. This information does not restrict Adtive Advertising' rights under the Privacy Act in any way.
Your personal information
Personal information held by Adtive Advertising may include your name, date of birth, current and previous addresses, telephone/mobile phone number, e-mail address, bank account or credit card details, preferences for using our websites, web log, computer and connection information, occupation, driver's licence number and your Adtive Advertising password. We also hold details of your Adtive Advertising services, including their status, as well as certain details about your personal interests.
If you choose not to provide us with certain personal information, we may not be able to provide you with the services you require, or the level of service on which we pride ourselves.
Occasionally, you may need to provide personal information about other individuals to Adtive Advertising (eg about your authorised representatives). If so, we rely on you to inform those individuals that you are providing their personal information to Adtive Advertising and advise them that we can be contacted for further information (see 'How to contact us' below).
Personal information is collected by Adtive Advertising to, among other things, enable us to provide you with the products and services you have requested and to assist us improve our products and services. If you choose not to provide personal information, we may not be able to provide you with the products and services you require, or a high level of service.
How we collect personal information
Adtive Advertising collects personal information in a number of ways, including:
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directly from you, for example when you provide information by phone, in marketing coupons, competitions or application forms or when you use or submit information to us through our websites (eg by email or cookies); |
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from third parties such as our related companies, carriage service providers, credit reporting agencies or your representatives; |
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from publicly available sources of information; |
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from our own records of how you use our services; or |
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when legally required to do so. |
How we use your personal information
Your personal information may be used in order to:
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verify your identity; |
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assist you to subscribe to our products and services; |
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provide our products and services, including directory services and classified advertising through a number of media; |
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administer and manage those products and services, including charging, billing and collecting debts; |
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make changes to your profile; |
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respond to any queries or feedback you may have; |
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inform you of ways the products and services provided to you could be improved; |
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conduct appropriate checks for credit-worthiness and for fraud; |
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prevent and detect any misuse of, or fraudulent activities involving the Adtive Advertising websites; |
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research and develop our products and services; |
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gain an understanding of your information and communication needs in order for us to provide you with a better service; |
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maintain and develop our business systems and infrastructure, including testing and upgrading of these systems. |
Also, your personal information is collected so Adtive Advertising and its related bodies corporate can promote and market products and services to you. This is to keep you informed of products, services, and special offers we believe you will find valuable and may continue after you cease acquiring services from us. If you do not want us or our related bodies corporate to contact you to promote and market our products, services and special offers to you, please call 1800 736 747.
When we disclose your personal information
In order to deliver the services you require or for the purposes set out above, Adtive Advertising may disclose your personal information to organisations outside Adtive Advertising. Your personal information is disclosed to these organisations only in relation to Adtive Advertising and related companies providing services to our customers. These organisations may carry out:
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customer enquiries; |
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mailing systems; |
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billing and debt-recovery functions; |
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information technology services; |
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marketing, telemarketing and sales services; |
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market research; and |
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website usage analysis. |
Adtive Advertising takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
In addition, we may disclose your personal information to:
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your authorised representatives or legal advisers (when requested by you to do so); |
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credit-reporting and fraud-checking agencies; |
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credit providers (for credit related purposes such as creditworthiness, credit rating, credit provision and financing); |
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our professional advisers, including our accountants, auditors and lawyers; |
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government and regulatory authorities and other organisations, as required or authorised by law; |
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organisations who manage our business and corporate strategies, including those involved in a transfer/sale of all or part of our assets or business (including accounts and trade receivables) and those involved in managing our corporate risk and funding functions (eg securitisation); and |
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other telecommunication and information service providers (eg if you obtain services from other providers, we may need to disclose your information for billing purposes). |
Adtive Advertising' website
Adtive Advertising provides services via our various websites. When you visit our site, our web server record anonymous information such as the time, date and URL of the request. This information assists us to improve the structure of our websites and monitor their performance.
Adtive Advertising may use 'cookies' on various websites. Cookies are an industry standard and most major websites use them. A cookie is a small text file that our websites may place on your computer. Usually, cookies are used as a means for websites to remember your preferences. As such, cookies are designed to improve your experience of the websites you visit.
In some cases, cookies may collect and store personal information about you. Adtive Advertising extends the same privacy protection to your personal information, whether gathered via cookies or from other sources. Most internet browsers are pre-set to accept cookies, however you can adjust your Internet browser to disable cookies or to warn you when cookies are being used. However, if you disable cookies, you may not be able to access certain areas of our websites or take advantage of the improved website experience that cookies offer.
Adtive Advertising also collects Internet Protocol (IP) addresses. IP addresses are assigned to computers on the internet to uniquely identify them within the global network. Adtive Advertising collects and manages IP addresses as part of the service of providing internet session management and for security purposes. Adtive Advertising also collects and uses web log, computer and connection information for security purposes and to help prevent and detect any misuse of, or fraudulent activities involving the Adtive Advertising websites.
Adtive Advertising may use third parties to analyse usage statistics on our websites. Such analysis is performed using data collected from our websites. No personally identifiable information is collected by such third parties from our web sites.
Acts in the course of journalism
If Adtive Advertising receives a privacy related complaint relating to any material supplied to it by another organisation, then it will formally request that organisation to deal with the privacy complaint in a fair and efficient manner.
Third party sites
You may click-through to third party sites from our sites in which case we recommend that you refer to the privacy statement of the sites you visit. Adtive Advertising' collection statement and privacy policy apply to Adtive Advertising' websites only and Adtive Advertising assumes no responsibility for information and content of third party sites.
Help us to ensure we hold accurate information
Adtive Advertising takes all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide. That's why we recommend that you:
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let us know if there are any errors in your personal information; and |
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keep us up to date with changes to personal information such as your name or address. |
You can access your personal information
You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons.
Adtive Advertising reserves the right to charge a fee for searching for, and providing access to, your information.
How to contact us
If you have any questions in relation to privacy, please contact us between 9.00am and 5.00pm (GMT +8:00), Monday to Friday.
Tel: (+6) 019-6668599 or (+6) 019-2320945
E-mail: info@adtiveonline.com.